Refund Policy

1. General Policy

All purchases made on BrillPrep are generally non-refundable.

This includes:

• Monthly subscriptions
• One-time purchases (e.g., 3-month exam pass)
• Annual plans

Once access to paid features has been granted, we do not offer refunds for change of mind, lack of usage, or accidental purchases.

2. Subscription Cancellation

For subscription-based plans, you may cancel your subscription at any time.

• Cancellation will prevent future billing only
• You will continue to have access until the end of your current billing period

We do not provide partial or prorated refunds for unused time.

3. Exceptions

Refunds may be considered in limited circumstances, including:

• Duplicate or incorrect charges
• Technical issues that prevent access to the platform
• Billing errors

If you believe you are eligible for a refund, contact us at support@brillprep.com within 7 days of the transaction.

All refund requests are reviewed on a case-by-case basis and are granted at our sole discretion.

4. Payment Processing

Payments on BrillPrep are processed by Paddle, our Merchant of Record. In some cases, refunds may be issued directly through Paddle in accordance with their policies.

5. Chargebacks

Initiating a chargeback without contacting us first may result in:

• Immediate suspension of your account
• Loss of access to BrillPrep services

We encourage users to contact us directly to resolve any billing issues.

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@brillprep.com

Company Name: BrillPrep